Information Technology Services

Campus Administrative Systems

This category includes IT systems that support the administrative functions of the campus, such as the human resources and finance systems; event management; document sharing, and IT application and database services. For quick access to most administrative systems, including 人力资源直接, 金融, BuyWays, Summit and Student Administration, 去 连接到 page hosted by the President's Office.

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培训

You may register for workshops on administrative systems and policies on the IT 培训 Registration System. For instructions on registering for training, 下载这个PDF.

故障排除

Try these steps before contacting the IT Service Desk.

Financial Applications

The University uses the PeopleSoft 金融 System to manage financial transaction entry and reporting in one unified system, including general ledger, 预算, 资产管理, and grant management. UMass BuyWays integrates with PeopleSoft 金融 as an online catalog and ordering system. Summit integrates with PeopleSoft 金融 to provide a full range of reporting and analysis tools, from interactive dashboards to ad hoc reports.

Human Resources Applications

人力资源直接 is used to manage and process human resource data from employees to managers to persons of interest. Summit integrates with 人力资源直接 to provide a full range of reporting and analysis tools, from interactive dashboards to ad hoc reports.

文档成像

The document imaging system is used to scan or import documents electronically into a content management system with business workflows. This system allows efficient indexing of unstructured data to quickly process information at hand. This system ensures compliance and easy retrieval for vital university information.

WISER (Student Administration)

WISER (Web Information Systems for Everyone Remix) hosts student-related information, 等课程, 成绩, and financial information. This web-based system provides administrative management for academic offices as well as self-service features for students and faculty.

事件管理

25Live is a comprehensive event management system acquired from CollegeNET, Inc. (UMass Amherst, Dartmouth and Lowell also use 25Live, as do over 1300 other institutions.) It maintains information on all events occurring on-campus (and off-) of interest to the campus community. In addition to centralizing this information, it manages the use of locations (all indoor and outdoor spaces) and resources (all 工作人员, equipment and services) in support of events.

服务现在

ServiceNow is the service management platform used by the IT Service Desk to track IT-related incidents and requests reported by 马塞诸斯州大学波士顿 faculty, 工作人员, 和学生. Access to ServiceNow is currently only available to IT 工作人员.

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Information Technology Services
Healey 图书馆, 3rd Floor
617.287.5220
ITServiceDesk@myfrenchlaundry.com